Because of the specialized, custom nature of what we do, we have very strict policies.
We ask for a deposit before starting a project. This is a binder and commits you to the completion of the project. You are making a commitment to see the project through and not cancel it for any reason.
There are no cash refunds except at the discretion of BTP. We are willing to re-work a project or possibly give a store credit. But money in is a one-way trip. Rule of Acquisition #1.
All sales are final to out-of-country clients. Take a good look at the pics (we are happy to take more or make alterations). Once a project reaches customs there are no returns! We can’t be responsible after that. That doesn’t mean we won’t work with you, it just means we’re not technically required to.
This is our Terms of Service.
Blue Table Painting
55 East 100 North
Spanish Fork, UT 84660
All our work is put on the website. We do not put up the best work and deliver something different. If you like what you see in our Galleries, you will like what you receive. That is what you are buying. We are proud to display our work.
Blue Table’s technique involves traditional methods as well as a method called over-spray. Over-spraying is when you spray over a primer at an angle, leaving the primer showing at the recesses. When using the overspray and other techniques like dry brushing and flat brushing, it is common to leave the primer showing at the deepest recesses and underbellies of the models, creating a shadow effect. We will be putting up an explanatory video on our style in the near future
These are NOT toys for children. Please keep away from minors.
Prompt communication is very important. You are welcome to initiate contact– please do not feel like you are being a bother– you are the client we are always glad to hear from you. We’re like the front desk of a five star hotel– our sole purpose is to please you.
We have studio updates daily at http://www.youtube.com/user/bluetablepainting
We recommend setting a budget for conversion work. This will allow us to get creative without asking for approval each time. Typically, clients will set a $50-$250 budget for conversions for a whole army. The price you set is a maximum, we might not use all that. This covers the cost of the parts used and conversion work itself. We do not always charge for minor parts, like plastic shields, only unusual and/or metal parts.
After a project is set up we won’t call for permission to do something if a conversions budget was not given. You have to pay out the leash and we’ll work within those limits.
Some armies need movement trays. These are magnetized. Metal plates are put on the bottoms of your models so they will stick. Cost varies by the size of the tray. Please visit our web store for prices. You can order custom size trays through our inquiries department (email firstname.lastname@example.org). Please specify the dimensions width x depth (eg 5×4 is five models wide and four models deep). Available sizes are found at the end of this document. The edging is 1/4″ sloped.
Please see the Basing Guide in the Flickr Gallery for the different styles of basing available. This is also listed below for your convenience (but the Gallery has pics).
Flying models will need to be dowelled at $3 each. This is a sturdy wooden or metal rod drilled into the model and a reinforced base. This replaces the clear plastic rod.
If you buy your own models you will be responsible for the costs of shipping them to us. We accept models shipped directly from a retailer. We recommend www.miniaturemarket.com.
If you would like us to buy the models for you, there is no extra charge for this. We charge sales tax where applicable. So it is possible to just send us an email of what you want and the finished product will miraculously appear at your doorstep without you lifting a finger.
For Forge World there is typically no shipping charge. We charge a bit more for these orders (currently 10%)– this is our margin to cover the administrative end (backordered/missing items/banking fees). If you want to save money, you can order it directly from the source and have it sent to our studio.
For bitz we recommend www.thewarstore.com
If you are sending your models, you will get an email of confirmation of receipt within two business days. We do a rough inventory of the models. It is advised to send an invoice detailing the contents of your package. If an item is on back order we will contact you with other options, but we cannot be held liable for delay in projects because of items on backorder.
If you assemble the models yourself, we will still charge you a minor fee to clean up and fix shipping breakages. What we mean by clean is that all mold lines and flashing have been removed, gaps have been filled, resin has been washed, and the appropriate glue has been used on the model; we ask you to not use the sugar based super glues available as they do not work very well.
If you would like us to assemble your models, there is a small charge for this. Flashing and mould lines are removed, gaps are filled, and joints are pinned where needed.
When a project is done, we will take pictures. An army generally will get 20-50 pics taken. Before your models are sent you will get an email with pictures of your models. You will reply to the email with a request for alteration or an approval. We are willing to make alterations or touch up minor errors.
In your final Paypal payment, please send instructions regarding shipping. Anything not in the Notes of the final Paypal payment might be overlooked.
If models are not paid for within thirty days of completion they are forfeit. We are dead serious about getting paid within 30 days maximum. If you think you might go over that time please contact us to make arrangements.
We accept payments through Paypal, Credit Card over the phone (Discover, Visa or Mastercard) or Money Order. You can pay with a credit card through Paypal at www.paypal.com Setting this up is as easy as any credit card checkout on a typical website.
Paypal should be sent to email@example.com
I love Money Orders! For large orders paid on time with MO, I will give a 2% credit. Email me ahead of time to verify totals.
We DO accept personal checks, thank you! We love them.
Send in hard envelope. It’s a good idea to get some kind of delivery confirmation, but not necessarily. There have been ZERO lost checks in five years.
If you send a MO/check in a package be sure it is in a large and/or brightly marked envelope on the top. You will get an email confirmation of receipt of a MO/check. If you get a confirmation of receipt of models, but not of payment, please contact us right away.
Make Money Orders or Checks out to Shawn Gately.
The whole cost must be settled before models are shipped. This includes shipping costs (see below under “Shipping”).
Abandoned Models: If you do not pay for your models within 30 days of completion, and have not made arrangements for payment, you will forfeit 75% of your interest in the models (ie what you have paid). The remainder will be given as a credit to use with us via the web store, or on a new project, if you claim it. I hope this doesn’t sound too draconian, but it’s really not fair to make a man wait three months for his paycheck!
Blue Table has business insurance that covers the value of your models while they are in our care. Once we hand the models over to DHL or USPS it’s out of our jurisdiction. We will be glad to insure projects if this is requested in the Notes section of the final Paypal payment. The rate is $1.00 per $100 of insurance. USPS will only cover the wholesale value of the figures plus minimum wage for time spent on value-added service (painting and assembly).
Blue Table Painting is not liable for what happens with the models after you get them. You assume all risk of owning and handling the models. You agree to hold Blue Table Painting Harmless. By using our service you are agreeing to this.
We offer no guarantee, express or implied. Any remedy is at our discretion.
Having said that, you can be sure that any problems will be followed up on. We really just want to avoid any un-reasonable-ness.
Clients inside the continental US pay flat fee of $9.00 and Canada pays a flat shipping charge of $15.00.
Insurance is optional and is $1 per $100 of insurance. Request for insurance must be in the Notes of the final Paypal payment.
Clients outside the continental US pay a $25 shipping charge. For some countries it is more (eg Australia).
Clients outside the continental US pay actual insurance costs. Please contact Blue Table for details. The client will need to handle all claims. Request for insurance must be in the Notes of the final Paypal payment.
If you send your models in an army transport, we may send them back in the army transport. This is not always the best way, but it is prohibitively expensive to send the models packed separately with the case on the side. So, we might charge extra for that. We prefer that you not send cases.
Client outside the US are strongly advised to find out the rates for import taxes before ordering. BTP is not responsible for these costs.
Alternate edging color is available for any style on request.
A Decorative Base means we put some kind of decoration on it like a rock, branch or skull. Any kind of base can get this upgrade at $0.75 per base.
A Specialty Base is chosen from a list and typically has corking or slating. Something substantive is done with the entire look of the base. This upgrade is $1.50 per base.
We take special requests.
The objective of packing is that the models arrive in a timely fashion to the correct client with no breakage.
Shipping Type (default is USPS Priority)
Special shipping instructions (default is as under “Protection” below)
Address labels should be completely covered with a protective layer of tape.
Models should not touch each other at any time during transit.
Large, fragile, or unusual models are mummified in tissue.
Regular infantry models can be rolled in bubble wrap like a burrito with at least three inches of space between rows, more if needed. All gaps in the burrito must be sealed with tape so that models cannot fall out.
Unusual models should be individually bubble wrapped and taped shut.
Large and breakable models will be lightly wrapped in bubble wrap, taped, surrounded by peanuts and packaged in a small box. This smaller box goes in the larger main box. As needed they are reinforced with foam.
All open edges of the box should be completely covered with packing tape. The packer should make a cursory inspection when finished and run the hand firmly over all edges of the box The box should be marked fragile.
Before packages are shipped, they must be physically compared with the work order. Do the contents labelled match the contents listed on the work order?
The packer will have feedback from the client passed on.
We cannot accept liability for goods damaged in transit. You are purchasing services from two different entities: Blue Table Painting for your materials and service; DHL or USPS to get your package to you in reasonable condition. If your package is abused en route that’s an issue to take up with the USPS.
However, if you send a model back we will repair, touchup and re-ship it at no charge. This service is discretionary, we will do it most of the time but it’s not guaranteed. It doesn’t matter how the model is broken. If you drop your model, we’ll take care of it.
Width x Depth
Extra parts from kits that we buy on behalf of a client are not returned except on request. This allows us to keep the cost of conversions down– clients that leave their bitz with us benefit other clients and vice versa. The request has to be made in the Assembly portion of your Instructions sheet.
You can expect your project to get done in Seven to Ten weeks from the time we receive your models. That’s very good turnaround for this industry. Delays are typically caused by availability of raw materials. We do not guarantee delivery by a certain date, only that we will make a good effort.
It is highly recommended that you order your figures from a third source and have them shipped directly to the studio. We recommend www.thewarstore.com You’ll get a good discount and fill rate. This usually reduces turnaround to the 4-7 week range.
We are often asked if we can match or duplicate work done by other painters. We can match color schemes. In most cases we can do an admirable job of matching work. However, we do not guarantee that it will turn out exactly the same. Blue Table has a unique style. If you are worried about matching as closely as possible, you should send a sample model– even if it’s one that we painted!
If you are sending models to Blue Table Painting, please address them to:
Blue Table Painting
55 East 100 North
Spanish Fork, UT
Pack your models well. However, if any are broke we will gladly repair them for a nominal charge. We repair up to five breaks at no charge and without giving you any complaint– we ask for the same consideration on your end.
Please put small parts into larger envelopes/containers/baggies so that they are not lost.
When the models arrive, they are put on a receiving table. We open and inventory the contents then send an email to confirm. Sometimes this happens the day after the models arrive. Your models are put into sealed bins with compartmentalized foam trays.
Please send an invoice detailing what is supposed to be in your package. You don’t have to do this, but it helps.
Please oh please don’t send any containers that we need to return.
Here is what I know about insurance– the best information I have and my personal opinions and experiences.
USPS will only cover the wholesale value for models. It is almost impossible to get reimbursed for the value added for the painting and assembly of models. They will only reimburse the time spent on them at minimum wage ($7.25 or so in Utah). So, you can’t get full and proper value from insurance on painted models.
Delivery Confirmation is the best bet. I don’t insure packages unless the client requests it.
Insurance for overseas packages is almost impossible to claim. Even when it comes through there is a huge delay while the bureaucracies of two nations try to connect.
As I found through hard experience, when a claim is paid, the painted models are taken by the Post Office and destroyed. It’s almost more than I can bear!
Tracking is the best way to be sure your package makes it. This is not available to overseas clients unless you send via UPS, which is outrageously expensive.
Having said all that, the percentage of packages where there is a problem, either the US or overseas, is well under 1% for Blue Table so far. We’ve had a great experience with USPS. We’ve sent out something like 1400 packages so far with only a handful of incidents, only four I can think of. And each one of those issues got solved (though we did take a huge loss in one case). In every case the issue was solved for the client.
We sometimes use magnets in our products. These are purchased from another company and here follows their WARNING. These are very powerful and could be dangerous if not handled with proper care. Do not bring within 12 inches of any magnetic based storage devices such as desktop or laptop computers, hard drives, floppy disks, cassette tapes, VHS tapes, or credit carrds. Keep away from computer monitors, VCRs and TVs. If you or someone in your household has a pacemaker please ask your doctor about possible risks before purchasing. Do not let these magnets snap together with their full force or they will break and quite possibly send small pieces of metal flying in all diretions. Do not attempt to machine or drill these magnets– high temperatures during these processes could cause the magnets to ignite releasing toxic fumes. Do not heat the magnets to above 175F (80C) as this will cause them to lose all of their magnetic properties. It is advisable to wear protective gloves and goggles when handling these magnets. Large magnets can pinch very hard. Do not allow magnets to come together fast or between your skin as they can draw blood, or possibly even break bones. Do not swallow the magnets or attached parts. Keep away from children and pets.
Onerous Shipping: we reserve the right to cancel an order (with a refund of course) if the shipping to a foreign country turns out to be an onerous or unusually high amount.
Misquotes: if a quote on a spreadsheet is clearly incorrect, or the spreadsheet is not adding up right, or the retail value of cost of models is off by more than 10% we reserve the right to modify it to show the correct amount.
Games Workshop, The Double-Headed/Imperial Eagle device, the Games Workshop logo, Chapter Approved, Eye of Terror, Citadel, Citadel Device, Chaos, the Chaos factions, the Chaos faction logos, Space Marine, Space Marine chapters, Space Marine chapter logos, Codex, Eldar, Eldar symbol devices, Ork, Ork devices, Tau, the Tau caste designations, Kroot, Necron, Tyranid, the ‘In the Grim Darkness of the Far Future’ tagline, Battle for Macragge, Cityfight, Warhammer, the Warhammer 40,000 device and all associated marks, logos, names, races and race insignia, vehicles, locations, units, characters, illustrations and images from the Warhammer 40,000 universe are either ®, TM and/or © Games Workshop Ltd 2000-2010, variably registered in the UK and other countries around the world.
This is a frequent request: “please tell me how you did it.” We do not give out our methods or what materials we use in order to allow others to match our work. I compare it to a restaurant that keeps its recipes under lock and key.
At the end of your project we will make an HD vid of your project with artist commentary. Cost $50.
Important published warning: if the spreadsheets have any obvious errors or inconsistencies we reserve the right to modify those before or during a project. This means if we have mis-typed a $60 item for $6 (for example) you don’t get to jump on that. Conversely, if the spreadsheet has an obvious error against you, and you spot it, we will “do you right” and modify that even midway through project. It’s a principle of fairness.
Another example: for about a year in 2008, anyone who bought their Tau army got their HQs for free because the spreadsheet didn’t add up all the way to the top!